The ultimate maitre d’hotel

Is it a bit overkill? Isn’t it a little spooky that a complete stranger welcomes you as if he/she knows everything about you. A bit of anonymity, please.

Hardcore Coddling: How Eleven Madison Park Modernized Elite, Old-School ServiceAt 3:30 p.m., in the back office of Eleven Madison Park, maître d’ Justin Roller is Googling the names of every guest who will come in that night. It’s a well-known tactic of the restaurant, an effort to be as familiar as possible with the diners.

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